Terms and Conditions
Please carefully read the following “Terms and Conditions”, before using our service and make sure you understand its content.
These “Terms and Conditions” represent a binding agreement between you and “Black Sea Arena Georgia” LLC, which governs the use of the website www.thesocialspace.ge
of “Black Sea Arena Georgia” LLC by you, the purchase of tickets and rules of conduct for the events organized at “The Social Space” l by the “Black Sea Arena Georgia” LLC.
Please note that making use of our website and receiving our services through it, means that you agree with these “Terms and Conditions”. If you continue to use www.thesocialspace.ge
to reserve the table or purchase any event ticket/item available on the website, that is considered as unconditional consent to these "Terms and Conditions".
Definition of terms
2.1. Website - www.thesocialspace.ge
- a website through which the customer orders and/or receives services offered by the Company;
2.2. “We”, the “Company” – “Black Sea Arena Georgia” (I/C 405158804), the company registered on the basis of Georgian legislation, the legal address of which is: Georgia, Ozurgeti Municipality, village Natanebi (Shekvetili);
2.3. The "Customer", "you" - the person who orders and/or receives services offered by the Company through the website;
2.4. "Event" - an event organized by the company at “The Social Space” for the attendance of musical or other types of events which you can purchase the tickets through the website, after verification;
2.5. Table Reservation - reserving the tables in “The Social Space" area, which is possible through the website, after verification;
2.6. "Online Shop" - a means of online purchase of products located on the platform of “The Social Space", which is possible through the website, after registration;
2.7. The “Agreement” - a set of these Terms and Conditions;
The statements and guarantees of customer
3.1. The customer states and guarantees, that:
3.1.1 has read this agreement, understands its content and the “Terms and Conditions” set forth in it, is acceptable to him/her;
3.1.2. He/she is a capable and adult person, who is fully aware of the content of revealing his/her own will and the legal consequences of such will;
3.1.3 While concluding agreement acts within the scope of the reveal of his/her own free will and is not the object of misleading, violent, threatening and/or deception;
3.1.4. Will use the Website only for personal purposes, in order to receive the service/to purchase tickets. You are not allowed to use the website and the services provided through it for commercial purposes without the Company's consent;
3.1.5. At no stage of his/her use of the Website (registration, usage, the use the services offered by the company, purchase of tickets, reimbursement of received/to be received services or/and products, cancellation of registration) he/she does not violate local or international legislation, regulation or the rights of third persons.
Registration on the website
4.1.1 In order to receive/purchase a ticket offered by the Company through the Website, the customer shall register on the Website, for which he/she must enter relevant information and agree to these Terms and Conditions;
4.1.2. The necessary information required for registration is: name, surname, ID, email, phone number, link of social media account, access code specified by the customer himself/herself;
4.1.3. The customer himself/herself is responsible for the accuracy of the information specified at registration at any stage of the use of the Website. The Company accepts no responsibility for any harm, which is the result of specifying incorrect information by the customer.
4.1.4. The customer, himself/herself is responsible for the confidentiality of the access code specified during registration by the customer and for any actions carried out through it. The Company accepts no responsibility for any harm, which is the result of the use of access codes of the customer by a third person.
5.1 After the registration, for the purpose of receiving the service, reserving the table, purchasing a ticket, or products available in the online shop the customer shall make authorization.
5.2 Authorization can be carried out with the data specified by the customer while registration or via a social network account (Facebook, Google).
6.1. After registration and authorization, the user goes through verification to purchase a ticket for the event specified by the company and/or to book a table;
6.2. Without verification the user will not be able to purchase a ticket for the event specified by the company through the website.
6.3. Each customer has the opportunity to send a verification request only once in a year.
Purchasing a ticket through the website
7.1. Through the website, the event ticket can be purchased by registered, authorized and, in case of events determined by the company, verified customers;
7.2 When purchasing the ticket through the website, the price can be paid by Visa/MasterCard plastic cards;
7.3. In order to execute the transaction, the customer must follow the procedures proposed by the bank;
7.4. Upon successful completion of the transaction, the customer will be informed about the purchased ticket, which will be saved on the website and at the same time will be sent as a notification to the email address specified by the customer during registration;
7.5 Tickets sold through the website are non-refundable;
7.6 In case of cancellation of the event, the ticket holder will be able to get a refund of the ticket price within 90 calendar days after the cancellation of the event. Tickets will be refunded by non-cash payment in accordance with the bank details of the ticket holder used when purchasing the ticket.
7.7 In order to attend the event, the customer has to submit a printed ticket or his/her electronic version via mobile phone, the so-called Green Pass. In addition, it is necessary to provide an ID Card if the ticket was purchased through verification;
7.8 The customer has the right to bring a child under 6 years to the event without a ticket, without the request of allocating an extra chair for the child;
7.9 It is prohibited to sell the purchased ticket to third parties by any means;
7.10 The Company accepts no responsibility for the authenticity of tickets purchased from third persons;
7.11 The customer is obliged to keep a ticket until the event is finished
8.1. The table can be reserved through the website by registered, authorized and verified users. It is possible for the company to require verification on certain events and dates;
8.2. Reserving fee (deposit - the amount of money determined by the company which will be credited to the customer in the final account) can be paid by Visa/MasterCard plastic cards through the website;
8.3. To complete the transaction, the customer must go through the procedures offered by the bank;
8.4. Upon successful completion of the transaction, the customer will be informed about the reservation. Information will be saved on the website and at the same time sent as a notification to the e-mail address specified by the user during registration;
8.5. The booking is subject to cancellation if the customer exceeds 60 (sixty) minutes during the booking;
8.6. The booking fee is non-refundable unless it is the case of force majeure;
8.7. Force Majeure is considered to be an insurmountable and uncontrollable circumstance for the user, which is not related to the user's mistakes and negligence and which has an unforeseen character;
8.8. In case of force majeure, the customer, for whom it has become impossible to use the reservation, should immediately send a written notice to the company about such circumstances and their causes, as well as, if any, submit the relevant documentation. Only the face value of the reservation fee is reimbursed. The reservation fee will be refunded by non-cash payment in accordance with the bank details of the ticket holder used when purchasing the ticket, within 30 (thirty) working days after the application for refund of the ticket;
8.9. To take a seat at the reserved table, it is necessary for the customer to submit a printed reservation code or its electronic version via mobile phone, and the so-called green passport (so-called green passport is required for all guests at the table);
8.10. QR code must be seen clearly on the printed ticket or its electronic version;
8.11. It is forbidden to give reservations to third parties in any way;
8.12. The Company disclaims any responsibility for the authenticity of the booking purchased from third parties;
8.13. Only those customers who have purchased a ticket for the event can reserve a table on the day of the music event. Please note that only persons with tickets will be allowed at the reserved table on the day of the event;
8.14. Reserving a table through the website is only possible for the current date;
Order products through the online shop on the website
9.1. Registered and authorized customers can order products through the online shop on the website;
9.2. You can pay for the products ordered in the online store with Visa/MasterCard plastic cards;
9.3. To complete the transaction, the customer must go through the procedures offered by the bank;
9.4. Upon successful completion of the transaction, the customer will be informed about the ordered products, which will be stored on the website and at the same time sent as a notification to the e-mail address specified by the user during registration;
9.5. Upon successful completion of the transaction the order will be sent to the supplier for confirmation;
9.6. The order is subject to cancellation if the supplier is unable to deliver the product, or the ordered product is not in stock;
9.7. In case of cancellation of the order, the amount paid by the customer will be refunded by non-cash payment in accordance with the bank details of the customer that were used when placing the order;
9.8. The company does not take responsibility for the delivery of the ordered item.
Rules of conduct in social space
10.1. The consumer and his/her personal belongings are inspected before entering the social space area;
10.2. The behavior of the user in The Social Space must comply with public norms and ethics, must respect the environment of The Social Space, staff, service personnel, the rules set forth in this agreement, other users' personal space, security norms and company property;
10.3. Behavior that endangers the health/life or safety of the user and/or other persons is prohibited in the territory of the social space;
10.4. The user is obliged to obey the request and/or instructions of the security guard;
10.5. Consumption of food and drink in the territory of the social space is prohibited if it is not purchased in the bars located in the social space;
10.6. Smoking is prohibited in the area of social space, except for specially designated
10.7. It is forbidden to bring the following items on the territory of The Social Space:
10.7.1. Firearms and ammunition;
10.7.2. All kinds of cold weapons and sharp objects that can be used as cold weapons;
10.7.3. Fireworks and pyrotechnics, signaling missiles, torches; All kinds of explosives, detonators or any item containing them;
10.7.4. Flammable items, ignitable items, liquids and aerosols;
10.7.5. Advertising flyers, brochures, raffle tickets and other promotional products;
10.7.6. Large bags (without proper inspection);
10.7.7. Laser pens, laser target indicators, or similar concentrated irradiation devices;
10.7.8. Drones and other maneuverable aircraft;
10.7.9. Professional photo, cinema and video cameras;
10.7.10. High-frequency radio-electronic devices, without proper permission;
10.7.11. Toxic and narcotic substances;
10.7.13. Liquid containers with a capacity exceeding 500 ml (without proper inspection);
10.7.14. Attributes related to social events (cake, holiday accessories, balloons, etc.), without proper permission;
10.7.15. An item containing all Nazi and prohibited by law symbols that discriminate and/or insult the country, individual, group, national, ethnic origin, social affiliation or other grounds;
10.8. In case of violation of the rules established by this article, the company reserves the right to request the customer to leave the territory of the concert hall without reimbursing the cost of the ticket;
Each image, graphic, audio and video clip placed on the website, as their combination, as well as website design, software code and computer software are the property of the Company and are protected by local and international intellectual property legislation.
Personal Data and Privacy
12.1 For the registration on the website it is necessary to provide some kind of personal information to the company by which the customer can be identified and communicated with.
12.2. The information processed and protected by the Company includes, but is not limited to First Name, Last Name, Phone Number and Email;
12.3. The Company collects, processes and protects personal data for the purpose of identifying the customer and sending statistical information, as well as information about purchased tickets, upcoming events and special offers.
12.4 The company is entitled to transfer the personal data of the customer to third persons hired by it, for the following purposes;
12.4.1 Service improvement;
12.4.2 The analysis of the service;
12.5. The Company confirms, that it uses all means to protect the personal information obtained and processed by it and will not use it contrary to the terms set forth in this agreement and the customer confirms that he/she is aware of the risks involved in exchanging information over the internet and that the company cannot be an absolute guarantor of the security of personal data.
12.6. Please, note that when registering through a social network, if in the future the user decides to deactivate the social media account, it is necessary to notify the company so that the latter can delete his personal data from the database.
The validity of the Terms and Conditions
These Terms and Conditions, after entering into force, are valid until registration is canceled by the customer.
Procedure for making changes to the contract
14.1. The Company keeps the right to make changes to this Agreement unilaterally without preliminary notice to the customers.
14.2 After changes to this agreement, during authorization, the customer must agree to the present agreement again in order to continue using the website.
This Agreement is governed by and construed in accordance with the legislation of Georgia.
16.1. Any disputes and/or disagreements arising out of or in relation with this agreement between the parties shall be settled through negotiation;
16.2. If the agreement is not reached, the dispute shall be settled by the court of Georgia according to Georgian law; notice to the customers.